Why do you think you need an expert on floors or insurance? Share … Do NOT delete this post - Instead, simply edit the post with the requested information. When I contacted that insurance company, they said they were no longer handling it and gave me someone new to contact with a new claim number. After 30 days of no delivery I called to follow up. The problem is that the owner thinks they can just get out of it by replacing a single plank. Now this raises to red flags in my mind. Few hours later we got an email saying the vanity for ready for pick up and we figured out that it was actually the toilet that was broken. Because it was the matching mirror for the vanity (home depot brand) and not available anywhere else we had no choice but to wait. Posts or submissions that contain information that could be used to identify either party are subject to immediate removal. No difference. The Home Depot offers delivery and basic hook-up of thousands of appliances to most areas in Canada within 3-5 business days of purchase. You may cancel the entire order within 45 minutes of placing the order. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Delivery and removal charges will apply. If you don’t, then later on notice an issue, call Home Depot at (800) 455-3869 within 2 days. When I contact that person their voicemail advises that they are not an insurance company, and that if the issue is damaged during install, then they will send a message to the delivery company requesting they contact me. Reply 1 0. Do not reply to this message as a comment. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. Mirror: When the mirror got delivered it was also broken. So now the entire floor has to be done. If it is a damage claim resulting in property damage from an appliance installation, then the store would need to file the claim as well, but it would pass from Sedgwick to the installers insurance company. After delivering the item and returning the van I was excited to open the boxes up. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. Said keep the fridge and would swap out the doors. What Should the Major Tech Companies Do If They Want to Get Into Healthcare? If it is regarding food spoilage from a non-working appliance, the appliance manufacturer would need to be contacted/create the claim. See a Store Associate or contact our Customer Support Team for details. The tool boxes that I purchased were quite large and too big to fit in my vehicle. Your post has been removed for the following reason(s): Your comment has been removed for one or more of the following reasons: It was generally unhelpful or in poor taste. My property is damaged in changed. They might have figured out a way to refund your money. Looks like you're using new Reddit on an old browser. The sale will be finalized when the item/s are delivered to your nominated address. Because they aren't qualified to decide that. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt. I think you could have contacted Home Depot at a higher level. Since you ordered on line, order replacements and you can return the damaged items to your local HD store within 180 days. Delivery is Monday to Friday, between 8 a.m. and 5 p.m., local time.. Standard shipping is the default shipping method for most items under 100 lbs and includes delivery by a small parcel carrier. I will never purchase another appliance from Home Depot. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. I … However, I've had flooring companies come out and look at the damage. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. Check the home depot appliance return policy in 2020. With home depot, we had just 2 out of 6 orders that were ready for pick up with no hassle. Bathtub: The bathtub we decided on was already available in store. The Post Office Helps China Defeat American Rivals, What Ant’s IPO Flop Means for China’s Consumer Finance Industry, Election Day Gave Uber and Lyft a Whole New Road Map, Your Company’s Structure and How to Establish the Best Organization, Opinion: How and Why Silicon Valley Gets High. First, he owns a delivery company, he's not qualified to do insurance assessments and has a conflict of interest to minimize the situation. The Home Depot now offers free shipping on over 700,000 items online for most orders over $45. I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one. He's trying to just pay for the material replacement alone and not realizing that it cannot be matched without expensive custom work. During the delivery, while the builder was observing the driver, the driver backed into the front door frame of the new house and damaged it slightly, causing $450 worth of damage to the house. Share on Twitter Tweet. Also in comparison the other stores had much better tracking systems and estimates on delivery. Now this raises to red flags in my mind. If the device was damaged during transportation and delivery they need to replace it, deliver and install a new one. So I rented a van from Home Depot to take it home. We stopped by the store to figure out if any other nearby home depot stores had that particular product in stock.The person assisting us was unable to check with the other store over phone (he was on hold for 20 minutes) at which point we gave up and decided to check it out ourselves in person. DELIVERY/SHIP TO HOME This process varies according to your order type and which stage the order is in. Sometimes Home Depot has a great price on an item, but they charge too much for delivery and/or installation. If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. Order information is sent to the TSP via Electronic Data Interchange (EDI): Files may be sent one or more times a day. I paid home depot for installation and delivery. For more details … Some exceptions may apply. A place to ask simple legal questions, and to have legal concepts explained. And they just want me to eat the condition of it. Gas Powered Equipment and Tractors Now this raises to red flags in my mind. The person on the phone said she will put a note to the seller etc. Call me crazy but I don't think I should be punished for someone else messing up my property. Never reported. It was primarily a personal anecdote with little or no legal relevance. Damaged delivery, order *WA***** GetHuman4832131's customer service issue with Home Depot from May 2020 They have a conflict of interest in the matter. Since our contractor needed only the vanity at that time we did not pick up the toilet. We placed the order online and it was ready for pick up the next day. I called home depot and requested expedited shipping for the replacement mirror. So the delivery company wants to send the owner over to look at the damage. If after doing so, you feel this was in error, message the moderators. Please read our subreddit rules. ... install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged … I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Reveiw your service contract to see if anyone one else is responsible but likely not. Now I can make a claim to my own property insurance, but that leaves me paying a deductible and possibly experiencing an increase in rates for next year. Home Depot's delivery company damaged my floor during installation of refrigerator. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. It was not primarily asking or discussing legal questions. You can do this with anything that Home Depot installs, ranging from flooring to windows and appliances. If Home Depot never delivered your order, it should have provided a refund. Free Shipping Details. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. We had always had such a great experience shopping at the home depot store near where we lived — helpful staff, hassle free checkout etc. To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. Home Depot failed to make the delivery in a timely manner. All that changed drastically in the last month when we ordered a bunch of things online to be delivered at the store for our bathroom remodel. If more than 48 hours have past, file a claim anyway, this will at least get your claim submitted and the process started. completely lost 1st order and delivered damaged product. For small appliances, you have 180 days to make a return. Major Appliances: Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. You can’t pay $390 for nothing. Two companies have both said the custom work to make planks that match and fit would likely cost more than to just replace the floor. Got a question about sending, receiving or tracking a parcel with Hermes? If you contact your insurer, they may sue on your behalf or if they pay you and you decide to see the moving company, you may be liable to your insurer for the amount of any judgment. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed. Please update the body of your original post to include this information. Tile caulk: When we ordered tile caulk early morning on a Tuesday, their website indicated that 10 units were available in store. If the item/s are not accepted for delivery after 6 weeks from the first delivery date, the sale of the item/s will be cancelled and will be owned by Depot. I mean do you know how much money is invested into a house and why that wouldn't be a concern of yours? Share on Facebook Share. No one seems to know what to do and nothing has been done, in the meantime the device is sitting right here. Once they identified that it was broken, they had to reorder it and it took as many days to deliver it the second time as it did the first time. VERY UNHAPPY with Home Depot's delivery choices. Toilet: The toilet we ordered was delivered broken to the store. Know Your Worth: How To Avoid Scams When Applying for Jobs, Is Kraft Heinz still a Value Investment? — Market Mad House. Vanity: We had ordered the vanity along with the toilet as part of the same order. The owner is reviewing and may offer to pay you. The company who damaged your floors is responsible. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops. Delivery person damaged fridge doors. Are you saying I should accept th assessment of someone who is not qualified to make the inspection or have knowledge of the process and cost? I publish the names, numbers and email addresses of the Home Depot customer service executives on this site. Home Depot Appliance Delivery Damage – Additionally take heed to sellers creating boisterous claims about their time invested in the trade instead of stating exactly when and wherever they acquired the autograph. Our help and support section may have the answers you're looking for. The Home Depot Canada offers FREE deck and fence delivery to customers who spend $1200 or more on applicable products‡ in-store. New listings are added to the marketplace frequently so check back daily for fresh merchandise. Your final price will be based on the delivery options you select during Checkout. Our contractor had already finished everything else and this was the one thing blocking completion. It finally came two weeks after it was first delivered broken. The person at the help desk said the vanity was broken and the toilet was ready for pick up. I had ordered a mirror online from Home Depot. By this point we knew that if we waited for home depot to replace or provide the missing part we would wait for at least few weeks so we just went to a hardware store and got matching screws ourselves. The problem is the owner isn't letting Insurance get involved because they want to buy their way out of it by just playing for the cost not installation of two planks they damaged. The problem is matching the flooring and cut. Home Depot Online Where is my shipment from Home Depot - W*****. Damaged delivery, order *WA***** GetHuman4832131's problema del servizio clienti con Home Depot da maggio 2020 Please edit your post then follow the hyperlink below to let the moderators know to restore your post. The day after the estimated delivery date, we stopped by their store to check on the status. Welcome to the official B2B auction marketplace for Home Depot Liquidation Auctions. You can deny the owner access but your option is to sue them. For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT (466-3337) to speak with one of our representatives. I ordered a washer on NOVEMBER 22, was billed NOVERMBER 23 and the first delivery date was DECEMBER 8th! So the delivery company wants to send the owner over to look at the damage. Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. Home Depot order trying to find delivery day Item received Damaged. Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. Most appliances sold at The Home Depot are covered by a manufacturer’s warranty, or you can purchase a Home Depot Protection Plan. Sample Home Delivery Standard Operating Procedure Page 6 Next Day Delivery service must be available 7 days a week and offered with three, 4 hour delivery windows. Press question mark to learn the rest of the keyboard shortcuts. Delivery man argued with us because he only wanted to swap doors. So now I've come full circle to the same problem. We’ll ship your materials directly to your jobsite free of charge, saving you time and money and allowing you to complete your project faster. It appears you forgot to include your location in the title or body of your post. How would you feel if someone damage to your house and then just said oh, just deal with those two planks in the middle of the floor that are different than everything else. Be sure to bring a copy of your sales receipt with you. Both companies are making the claim that they can replace the peace but it's not going to match the rest of the flooring. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. No one can tell me who is regulating requirement for "drip pan". This great value for our online shoppers means it’s easier than ever to start that gardening or repair project you’ve wanted to get to, upgrade your kitchen appliances, or do some home … Shower tub doors: The doors were available on time but our happiness was short lived as when the contractor was installing them he found some screws were missing. That night around 8 PM we got a call(voicemail) saying that the item was not in stock and the order was cancelled. Any product damaged or defective must be reported within 30 days of purchase. Any damage caused by yourselves after this time will not be accepted. Shipments that are over 100 lbs will be delivered to the curb, or more typically the front door of the house or the ground floor lobby of an apartment or condominium building. For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. Evidently, Home Depot salesperson is who is responsible for telling customer about "drip pan" mandate, I have spent over 3 hours of my time on the phone with 6 different departments trying to … After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. No instructions or mention of drip pan being required or even a consideration on Home Depot "Customer Delivery Success Checklist". The problem is that the damage is in a small area. Register to bid on pallets and truckloads of customer returns and overstock appliances. The delivery fee will vary based on the size and weight of your order and any additional options selected. A damaged range was delivered to my house. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. To save money arrange for those separately. You can submit a damaged goods claim with the shipper, this must be done within 48 hours of delivery. This company damaged my floors, and wants to send someone who is not an expert on Floors or insurance claims to come assess the damage. LocationBot 4.0 | GitHub (Coming Soon) | Statistics | Report Issues. The problem is that that cost does not return the floor to its original state. Local store said not our problem go through delivery company. Finally Home Depot Ellsworth Maine agreed to send a new fridge. They were delivered by a contractor delivery service, Raymers Express, that apparently is contracted to deliver all of this particular Home Depot stores appliances. 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Welcome to the official B2B auction marketplace for Home Depot store ’ s Special Services Desk was broken... Another appliance from Home Depot 's delivery company wants to send a new.... Just pay for the replacement mirror we ordered was delivered broken to the same order delivery basic... Day after the estimated delivery date, we stopped by their store to on. And appliances caulk: When we ordered was delivered broken he 's to! Be posted and votes can not be cast, more posts from the legaladvice.... Online and it was primarily a personal anecdote with little or no legal.! The Home Depot at ( 800 ) 455-3869 within 2 days done within 48 hours of delivery calling. A timely manner weeks after it was ready for pick up and email addresses of the keyboard.! Would n't be a concern of yours too much for delivery and/or installation shipping on over items. Failed to make the delivery company damaged my floor during installation of refrigerator with damage, please call 800-430-3376 we. Press question mark to learn the rest of the flooring a House why. Floors or insurance right here company damaged my floor during installation of refrigerator be reported within hours!